Privacy Policy

Who we are

Our website address is: https://gj-rentals.com/

We can be contacted via the following:

By Post: GJ Rentals, Aputuogya – Abidjan Nkwanta, Lake Road, Kumasi. Ghana

By Phone: 059 701 5599

By Email: info@gj-rentals.com

What personal data we collect and why we collect it

1. Personal Information

Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity. Personal information may include “special category data” relating to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health and criminal records and allegations. When we collect personal information from you we will indicate whether it is mandatory or voluntary – this is done on the website by using asterisks to mark mandatory fields.

1.1 Who the information concerns

This privacy notice applies to personal information we (as well as any subsidiaries, affiliates and applicable 3rd parties) process concerning the following data subjects:

• Visitors to our website
• Customers who purchase goods or services or create an account with us
• Our suppliers

1.2 Types of Data

The types of information we may process on you includes but is not limited to:

Personal details: Name, address, email address, telephone number, date of birth, copies of identification, account name

Order details: Delivery addresses, payment details, contact information, complaint / enquiry information, delivery photographs, survey and installation details

Account details: Identification, purchase history and trends, credit limits, contact information, account activity, log in details.

Fraud prevention: AML and credit check results, fraud investigation

Website Details: Like many websites, our server logs capture details of your operating system, browser software, IP (Internet Protocol) address and Uniform Resource Locator (URL), including the date and time of your visit.

1.3 Purpose of Processing

Website Visitors: You can visit and browse our website without providing your name or contact details. We use cookies to analyse how our site is used by visitors and to provide some of the functionality – see our Cookies Policy for more information.

Customers: If you purchase products or services from us, we may process the information you provide us for the purposes of:

• Responding to your enquiries, complaints or rights requests
• Providing a service or quoting for a service
• Keeping you informed about our products and services (including marketing)
• Processing your order and to follow up on orders that are not completed
• Arranging visits to your home (e.g. to carry out a survey or installation)
• Managing your account, including carrying out identity checks where relevant
• Managing your credit account (if applicable) including carrying out credit checks
• Using your purchase history to manage rebates and supplier claimbacks
• Market research
• Publishing trends and/or to improve usefulness and content of our website
• Tracking activity on our site and to provide a more personalised online experience
• Linking with social media sites and services, for example, for advertising purposes
• Notifying you about important changes or developments to our site or services
• Managing deliveries, returns and refunds
• Processing competition entries
• Product liability purposes
• Dealing with enquiries and complaints
• Claims management and insurance purposes
• Record keeping

Suppliers

If you supply products or services to us, we may use your personal information for the purposes of:

• Processing and managing orders
• Managing deliveries, installations, returns and refunds
• Product liability
• Managing accounts, including conducting credit and other background checks where applicable
• Market research
• Notifying you about important changes or developments to our websites, services and policies
• Supply chain management
• Handling rights requests, enquiries and complaints
• For claims management and insurance purposes
• For record keeping purposes.

1.4 Call Recording

Some telephone calls may be recorded and/or monitored, for example calls to our customer services teams. Call recording and monitoring may be carried out for the following purposes:

• Training and quality control
• As evidence of conversations
• For the prevention or detection of crime (e.g. fraudulent claims)

2. Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

3. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

4. Contact forms

4.1 Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4.2 Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

5. Analytics

5.1 Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

5.2 How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

6. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

6.1 Rights

You can exercise certain rights in regards to your data:

• The right to receive a copy of the information we hold about you
• The right to have inaccurate information corrected or incomplete information completed
• The right to have your information erased
• The right to have the processing of your information restricted
• The right to withdraw your consent or object to processing reliant upon legitimate interests
• The right to have your information transferred to another organisation
• The right to request human intervention in regards to automated decision making

The applicability of these rights is dependent upon our purpose and the lawful basis of processing relied upon. For example: The right to Erasure is only applicable when you have provided us with your consent or we are relying upon a legitimate interest.

7. Where we send your data

Visitor comments may be checked through an automated spam detection service.